Data Analyst - Anankei


The Customer Insights team has the objective to represent the voice or our customers and to make the actions of our customers peers tangible by collecting and analyzing relevant client feedback leveraged with data insights, alongside market information & financial results. We are looking for a quantitative market research data analyst with a strong understanding of the challenges related to this field.

You will play a crucial role in the customer satisfaction & NPS surveys , both from an operational efficiency point of view as in delivering valuable client insights to colleagues and internal clients.
As a quantitative data analyst you will be part of a multidisciplinary team of specialists. Your colleagues will have a background in qualitative & quantitative market research, data management & geo-marketing.
Your key responsibilities are as follows:

• Play a major role in managing the Net Promotor Score (NPS) surveys in the currently used software:
• Handling, controlling, analysis and upload of employee files every month (mostly via Excel)
• Design (content and format), analysis and controlling of client selection files for new NPS surveys
• Programming of new surveys
• Testing of surveys : define test scenarios & carry out tests
• Handling of selection & survey data : prepare files for analysis, carry out simple statistical analysis (frequency tables, cross-tabulations …) in Excel and SPSS
• Optimization of processes: review current processes & suggest improvements (e.g. automatization)
• Data analysis in SPSS or equivalent tools and/or excel
• Act as contact person for the migration of the NPS surveys to a new software tool you will interact with all parties involved in the migration (IT, the new software provider, other BNP Paribas (Fortis) departments :
• Answer questions of the teams in charge of the migration on the AS IS flow in the current tool
• Take part in the implementation of the migration : testing …


Language :
• Dutch or French (one of the two fluent)
• English fluent

Education :
• Master’s degree in a quantitative discipline

Required experience & knowledge :

Mandatory :
• Experience with SPSS and Excel or other analysis tools is a must
• Programming skills: previous experience with online research software is a plus

Preferable :
• Affinity with database management: understand how different files are structured and what implications the structure can have on subsequent analysis

Your softskills :

• Team player
• Quick self-starter, pro-active attitude
• Good communication and influencing skills
• Autonomy, commitment and perseverance
• Ability to work in a dynamic and multi-cultural environment