Telco Helpdesk ICT Technician - SII Belgium

Brussels BE

For our customer in the telecom business, we are currently looking for a Service Desk Coordinator - Helpdesk ICT Technician

Required Responsibilities:
- Handling incoming phone calls, web cases and emails with enquiries from internal and external customers and around specific products for professional customers
- Ensuring correct dispatching of an incoming issues to the various technical departments
- inform the customer about the status of his request and the solution of his incident
- ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- Ensuring good follow-up of interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction


Diploma & experience:
- technical training in higher education or equivalent experience

working hours:
- willing to work shifts in a 24/7 shift system (Service desk coordination is a 24/7 shift. Working in shifts is essential)

Technical Skills:
- Passion for IT and eager to learn (IT infrastructure, basic IP knowledge,..)
- Technical insight
- Be able to work with Office 365 applications.

- open and flexible
- team spirit
- creativity
- self-sufficient

- bilingual Dutch and French
- Knowledge of English is an asset