FULL_TIME

Senior IT Support Engineer - Diest - Computacenter

1930Brussels,Belgium BE
2022-08-16
2022-08-17

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 17.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

Job description:

ARE YOU OUR NEW COLLEAGUE? 


Our business is about enabling users through technology. But first, it's about people. 
#winningtogether

  

Computacenter Belgium is looking for a
Senior IT Support Engineer (Diest)

 

Who We're Looking For

Are you passionate about IT and dealing with customers at all levels?  Do you have good Desktop Support experience and great softskills?

If so, then we would like to discuss your next career move! 

We have an opportunity for a Senior IT Engineer to join our dynamic Technical Resource Group team and work on site for one of our Key Customers based in Diest.


What You'll Do

Working as part of a dynamic team you will provide onsite support
Some of the daily activities are:

  • Take ownership of tickets assigned via ITSM (ServiceNow)
  • Ensure that tickets get resolved within the respective service level agreements
  • Managing incident (Hardware, Software) 
  • Managing request (Hardware, Software, Access management)
  • Diagnose and try to resolve issue remotely 
  • Determine the required team to resolve out of scope issues 
  • (On-site maintenance, specialized technician, ...)
  • Be able to support:
  1. Windows 10 devices (laptop, tablet, Desktop)
  2. Android and Windows warehouse scanners
  3. Hardware peripherals (e.g., Label printers, hand scanners...)
  4. Out of the box and custom software
  • Build devices with a TME Image 
  • Execute orders and follow up service and repairs with external suppliers
  • Identify possible risks or problems and escalate to relevant manager


What You'll Need

  • Minimum of 2 years’ experience in a similar role
  • Good knowledge of the most used IT tools
  • Able to follow up on incidents/requests & to set priorities
  • Customer oriented, service minded and result-oriented
  • Teamplayer mentality and collaborative mindset
  • Continual Service Improvement
  • Availability to work in shifts. The current team is rotating between following 2 shifts: 06h-14h // 14h-22h
  • Flexibility to occasionally work on public holidays
  • Very good communication in Dutch and English is required

 

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here is what you can expect working at Computacenter: 

  • An attractive salary package and benefits
  • A flexible work environment and hybrid way of working where possible.
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – winning together
  • The opportunity to work for a company where people matter


Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues in Belgium and across the world.
Our motto is “Small enough to CARE, big enough to COPE”.
 

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 18.000 colleagues.
 

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

If you would like to join the Computacenter family, we look forward to receiving your application.

Please apply online at https://jobs.computacenter.com/