Client Service Executive - The Nielsen Company

Brussels, Woluwe Saint Lambert
2018-12-10
2018-12-15

For our dynamic Commercial teams in Brussels, we are looking for a

Jr Client Service Executive

 

MAKE A DIFFERENCE 

What’s the job?

You will make a difference by answering clients’ questions on Nielsen studies that will enable clients to grow in the FMCG market!

Your job will contain 3 main parts: the daily contact with retailer and manufacturer clients, the reporting on market trends and the setup of general trends in client presentations.

Concretely, for the first part, you’ll be accountable for responding effectively to our clients’ daily questions on the use of Nielsen data, escalating when needed to other teams. You will perform data analysis, provide guidance on our software and webtools and contribute to the enrichment of our CRM knowledge center. As our client’s first point of contact, you’ll be the friendly help of Nielsen, providing award-winning customer service.

For the second part, you’ll be responsible to build and refresh the regular and ad hoc reports about the market trends, deliver them to our clients and provide a few explanations if needed.

Finally, you’ll help the analytics and new business development teams in building quality presentations on categories. You’ll work together to deliver meaningful results and insights on the FMCG market.

 

BE YOURSELF

This position is a perfect start for you in Nielsen, a leader company in market research in the FMCG sector. Your distinctive strength is a truly client and solution-oriented approach. By joining Nielsen, you will learn about all services that Nielsen is delivering and you’ll be part of a team within a fast-paced and demanding environment and have the opportunity to interact with other areas of the business.

The minimum requirements are

  • University Degree (Business Engineering, Marketing, Business Science,…)
  • Be fluent in Dutch and have knowledge of French
  • Be fluent in Business English
  • The ability to demonstrate good client service skills across all media (email, phone and face to face)
  • Proficient in Microsoft Office tools and a passion for technology

On top of these requirements, you’ll have an advantage if you possess one or more of these skills and attitudes:

  • An enthusiasm for data and accuracy
  • A good time management skills 
  • Problem-solver and solution-oriented
  • Analytical skills
  • A small experience in a customer support service is an asset (1-2 years) but this is a recent graduate job opportunity

 

GROW WITH US – WHAT DO WE OFFER?

BenefitsWe offer a contract for an undetermined period. Besides the salary, you will get the following benefits package: meal vouchers, enrolment to our insurance group program (pension fund, hospitalization, disability insurance…), and as we work 40h/week, you will also get 1 compensation day per full month (up to 12 extra days for a full year).

Training & DevelopmentNielsen employees are also encouraged to pursue growth opportunities and are provided with professional training to enable them to stay at the fore-front of latest marketing trends.

CultureNielsen offers flexible working hours, helping you to create a work/life balance that is right for you. Moreover, you will experience a dynamic, open, international and solution-oriented environment. Being openpersonalconnected and useful is woven into Nielsen's DNA. As part of our culture, our promise to you is that at Nielsen, you can: Be yourself, Make a Difference & Grow With Us.

 

THE RECRUITMENT PROCESS

You need to apply online! You'll be invited to complete games on Pymetrics, then will start the interviews round.