Operations Analyst - Deloitte

Zaventem BE

Deloitte is a world leading professional services firm, providing accounting and auditing services, management consulting and legal and tax advice. In Belgium we are the largest professional service provider. Our offices offer services to multi-national and large organisations, public institutions and innumerable small, fast-growing companies. Thanks to a strong regional presence and our multi-disciplinary approach, we are ideally placed to meet the requirements of a wide range of public institutions and small and large companies.


Our Deloitte Services & Investments (DSI) organization is a service provider to the business units, enabling their work. Our expertise covers IT Services, Finance, Human Resources, Facilities & Procurement, Legal services, Marketing & Communications, Clients & Markets, as well as Risk services.


For our Central Cross Services team in Zaventem, we are looking for an Operations Analyst.

You will be responsible for optimizing our processes, with a high focus on data analysing and process improvement with respect to our Business Travel program (70%) and the Event Operations department (30%). You will be working in close collaboration with internal and external stakeholders.  By means of a continuous innovative mind-set, you will enhance the value and impact of both departments

With a passion for data analytics, you will:
• Be involved in a wide range of activities within different types of projects
• Define and drive an action plan to optimize current processes in place
• Plan your projects and daily operations according to clear guidelines and procedures in partnership with all stakeholders
• Report results through data analysing
• Support the team in the day-to-day operational activities


Especially with respect to Business Travel, you will:

• Analyse the travel expense and billing results, report and provide recommendations for improvement and cost savings
• Ensure proper technical operating support for our travel partner (optimal end-to-end content in the online booking tool, correct pricing, etc.)
• Monitor the offline agency support together with the respective travel partners and make suggestions for improvement
• Participate in the continuous improvement of the travel program in line with new market trends (inclusion of new career products, law regularisation etc.)
• Participate in the Deloitte travel sourcing programs
• Act as the first escalation point for Deloitte travellers and the travel suppliers
• Coordinate group bookings with Deloitte’s organizers


Your profile: 

• You obtained a Bachelor/Master Degree with a first relevant experience
• You have an excellent knowledge of English and Dutch or French
• You master the following competencies:
 - Strong analytical skills combined with a problem-solving mind-set
 - Data-driven and critical thinking
 - Reliable, flexible and detail oriented
 - Able to build good relationships with internal and external stakeholders
 - Professional and adaptive communication style to build on your credibility within the organization
 - Good presentation skills
• You have a sound knowledge of MS Office applications and you are preferably acquainted with database management tools (SAP) and data visualization/reporting tools (Qlik Sense)