What is it all about?
Part of Consulting, we focus within the Customer & Marketing portfolio on enterprise wide digital transformations that start and end with the customer. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. Our team connects our talents in strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect the business with its future in a way no traditional consultancy or agency can. Within the Customer & Marketing portfolio, we organize in four teams: Customer Strategy & Applied Design, Marketing & Commerce, Digital Customer, and Digital Mix.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life, leveraging leading technologies such as Salesforce. We are looking to strengthen this market leading team with a CPQ manager
What is your impact?
At Deloitte, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people and for society, and make an impact that matters. In addition to living our purpose, as a manager in our team, you will:
•Manage and deliver CRM, CPQ and/or CX transformation projects at clients, in an Agile mode. Projects will vary from strategic discoveries to solution implementations (with Salesforce at the heart of our digital customer solutions).
•Grow and maintain relationships with different stakeholders from the Marketing, Sales, Services and IT departments at our clients.
•Be responsible for the successful delivery of the projects supported by a good planning and an optimal staffing of the right team
•Drive high performance from people while fostering collaboration across businesses and borders in order to meet the clients’ and Deloitte’s key objectives.
•Lead by example and develop high-performing people and teams by challenging, supporting and continuously coaching them.
•Act as an entrepreneur and contribute in your own way to the growth of our business
What will you bring?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. However, our main objective is always to achieve the best result for our clients. Thus, we need to make sure to onboard the right colleagues with the right capabilities.
We expect from you to have:
•At least 7 years of experience in a technical/functional role during multiple implementations projects
•Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
•Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
•Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
•Experience in developing and managing the relationship with the client and stakeholders and performing risk management to minimize project risks
•Experience working with digital customer / CRM technologies such as Salesforce, or alternatively SAP, Microsoft or Oracle is a plus
•Experience in onsite functional or technical roles on at least four full-lifecycle CPQ projects, with strong implementation expertise in at least two of the following technologies:
•One of the following technology Apttus, Steelbrick, Salesforce CPQ,
•Two+ years consulting and/or Quote to- Contract (CPQ/ CLM) implementation experience. Experience managing at least two large-scale full-life cycle implementations of Quote to- Contract (CPQ/ CLM) solutions, including ownership of the technical solution, management of the overall team and ownership and management of project financials.
•Understanding of the Lead-To-Cash business process.
•Knowledge of Agile and experience to act as Scrum Master
•Strong communication skills and you are a team player
•Outstanding analytical skills and you are intellectually curious
•You have a true willingness and ability to work as part of an integrated, enthusiastic and multi-disciplinary team
•The ability to plan and execute a project to deliver a superior client experience
•You are open to working in a local, national and international environment
•You have an excellent command of written and spoken English. Knowledge of Dutch and/or French is a key advantage.
What we offer:
•A challenging, innovating environment where personal development and growth are encouraged;
•Opportunities for learning where needed;
•An attractive and competitive salary with fringe benefits.