As Service Manager you are responsible for the end-to-end service delivery.
You set up long term service and contract agreements in infrastructure services and end-user services to ensure that the technical needs of the business units are fulfilled.
In order to provide an optimal service delivery you act as a trusted partner and advisor towards the client. You build personal relationships with key people within the organisation and take ownership towards the business and IT infrastructure department during escalations and outages.
You constantly take improvement initiatives in order to guarantee the best services, taking into account quality, performance and cost.
By implementing a successful service delivery approach you intent to maximise the customer satisfaction and achieve the predetermined service level agreements. You report on performance, SLA’s, financials, HR and customer relationships towards senior management.
You develop an annual strategy to develop and enhance the services under your responsibility. You meet with architects to discuss the impact of new technologies and the architectural roadmap.
You hold a Masters degree in IT, Business economics or have reached a similar level through experience.
You have a minimum of three years experience within service delivery management, managing large outsourced IT infrastructure service contracts.
You have extensive knowledge and experience with ITIL, project management and budget-management.
You know the in’s and out’s of IT infrastructure environments (Data Centers and Workplace services).
You are familiar with complex, multicultural and international work environments.
Your strong communicative and analytical skills allow you to solve problems in different type of situations.
You are a team player with a flexible attitude. You take initiative and handle issues in a diplomatic manner.
You are capable of managing, motivating and coaching employees with an open an positive attitude and a willingness to listen.
You are driven by result and able to set priorities while keeping an optimal service in mind.
You express yourself fluently in English, both written as spoken.
You are willing to travel abroad on a regular basis.
You take on an exciting position in an international company with a family atmosphere where people are at the centre.
As part of a dynamic team your initiative and entrepreneurship is highly valued.
You arrive in an innovative, progressive and technical environment.
Numerous opportunities for personal development are at your disposal. Through permanent guidance and professional (internal/external) training courses we provide the necessary support to guide your career and increase your job satisfaction.
You work within a flexible work arrangement with attention for a good balance between work and private life.
You can count on an attractive salary package with extralegal benefits such as a company car, a group and hospitalization insurance, luncheon vouchers, corporate restaurant ...