- Driving the efficiency and effectiveness of the incident management process
- Producing management information, including KPIs and reports
- Monitoring the effectiveness of incident management and making recommendations for improvement
- Driving, developing, managing and maintaining the major incident process and associated procedures
- Ensuring that all IT teams follow the incident management process for every incident
- Review the status of the incidents each day with the W10 support Team
The candidate must be ITIL Certified + English – Dutch and French is recommended but not mandatory.