Medior/Senior Business Analyst - USG Professionals


Het bedrijf

In this role the contractor will assist in creating and executing IT support processes related to a large Clinical Operations system used by patients, hospital and Janssen staff involved in executing clinical trials. This is a hybrid cloud environment build around a SaaS platform called Connected Clinical Trials (CCT) and a series of integrations with up- and downstream systems (inhouse and other SaaS platforms) 


  • Analyzes business processes and helps define and document business requirements.

  • Identifies compliance risks and communicates to appropriate level of management.

  • Applies procedures and processes effectively in compliance with J&J IT standards.

  • Tests and troubleshoots new software or enhancements to existing software to ensure solutions are delivered with quality, on-time, and in accordance with business requirements.

  • Troubleshoots and facilitates the resolution of issues with existing platforms and takes pro-active actions to avoid issues to occur.

  • Participates in technical design, contributing insights and ideas that help translate business needs into solution specifications.

  • Recommends solutions to management that balance the competing needs for innovation and standardization/process harmonization, leveraging targeted research.

  • Builds productive relationships and networks with business partners by listening, clarifying, and responding effectively to questions and problems.

  • Gains an understanding of business opportunities and challenges and identifies potential solutions that can add business value.

  • Manages to milestones by identifying critical project issues such as resource needs and contingencies.

  • Optimizes existing technology by identifying new ways to provide value to the business partner group.

Mijn profiel

The applicant should be familiar with:

  • all IT support processes like 
     Incident-, Request- and Problem management, 
     Change- and Release management, 
     Asset & Configuration management, 
     Service Level- & Vendor management. Etc.

  • Support methodologies like 

  • Testing new releases using formal test strategies documented in the J&J SDLC

The applicant will be hosting several process related meetings like:

  • Critical Incident war rooms

  • Change Advisory Boards

  • Service review meetings, etc.

As this landscape is a GxP environment familiarity with Qualification & Validation in a GxP setting is required. 

The applicant will also create and maintain all documentation relevant to the landscape (SOP’s, Work Instructions, Design docs, Change plans & Change execution reports, release notes, etc.) using a well-defined J&J SDLC methodology and templates. 

Non-Technical profile requirements

  • Some flexibility in working hours is required (occasional over-time or weekend/holiday work)

  • Accepts personal responsibility for client satisfaction

  • Strong tracking, coordination and project planning skills

  • Establishes and manages engagement objectives, expectations and quality plan

  • Ability to identify and implement process and/or application improvements

  • Strong analytical and problem-solving skills

  • Must be able to work on multiple simultaneous tasks with limited supervision

  • Quick learner, motivated self-starter

  • Excellent customer service, interpersonal, communication and team collaboration skills

  • Able to follow change management procedures and internal guidelines

Methodology/Certification requirements:

  • Master and/or Bachelor Degree in Mathematics, Engineering, Computer Science, Chemistry or Bioinformatics OR equivalent through experience.

  • Advanced course work in technical systems plus continued education in technical disciplines is preferred - Additional certification is a plus

Language proficiencies:

  • English spoken and written

  • Dutch is a plus


Our client offers you a job with challenges in an unique environment that is in full swing. You can count on an attractive salary package and real growth opportunities.