BOT Conversation Specialist - Expert - Anankei

Brussels
2020-02-11
2020-02-24

As a digital service provider, our Customer wants to improve the user experience of our customers and answer the digital needs that modern-day consumers have. Chatbots and voice assistants are important tools to do so. In order to make the current project a successful one, we are looking for a copywriter with technical affinity.

As copywriter, you will be part of a multi-disciplinary, agile team that is responsible for the implementation and delivery of chatbots and voice assistants. Concretely, you will be responsible for the creation of dialogs, for configuring interactions with back-ends (in collaboration with technical experts) and for teaching our bots to understand what end-users are saying to them.

Your work will be used in both sales and after-sales contexts for various customer segments.
As an extension to the bot conversations and aligned with these ones, you will work on guided customers’ flows for the new support site.
We are searching for people that have a strong affinity with digital customer needs, that are customer-oriented and that have a flexible, positive attitude, especially with regards to change and digital transformation.

Vereisten

Required competencies
- Strong affinity with digital communication (chat, messaging, …). Experience with chat or social media in a professional context is an asset.
- Min 1 year of experience as digital copywriter or community manager (chat, messaging). This is a pre-requisite
- Good writing skills in at least 2 of the following languages: Dutch / French / English. French or Dutch is your mother tongue.
- Telco experience is a strong asset (to design the flows).
- Self-steering
- Experience with working in an agile context is an asset
- Ability to work under pressure

An ideal candidate is…
- Tech-savy, basic knowledge/experience with technical/functional analysis is an asset
- Aware of how chatbots work and what the possibilities and limitations are
- A good communicator, both with management and with peers
- a team player. The project is on-going with some aspects under construction. Success will come from a very good collaboration within the teams.
- Creative
- Customer-oriented
- Open to change related to working in a digital environment.